CTC and Tramada Partnership

tramada® powers rapid expansion of  The CT Connections Travel Group

May 9, 2018 –  Leading travel management firm implements a wide range of additional tramada®  premier modules and best-of-breed integrations. The CT Connections Travel Group, one of the region’s fastest-growing travel management companies, has now implemented the tramada travel technology platform with a comprehensive suite of modules. The implementation is key to the organisation’s focus on the use of the industry’s most advanced technology to enhance customer service and improve consultant productivity.

A tramada Premier system client since October 2016, The CT Connections Travel Group has now gone live with a wide range of additional modules including:

  • GDS App and Offline Booking Automation. Reducing manual entry and thus potential for error, these two integrations assist corporate consultants with offline bookings, thereby increasing consultant productivity while ensuring data security
  • Onyx Integration, automating the collection and reconciliation of hotel commissions, ensuring commissions are collected with minimal effort
  • tramada connect BI, a powerful, integrated business intelligence solution providing customized reporting, data analysis/visualization and interactive dashboards to boost business decision making
  • Credit Card Enhanced Data feeds. Direct, encrypted credit card data for those clients who are seeking enhanced and customized line-item descriptions on their credit card statements and card feeds
  • Calypso integration, bringing non-GDS content into a more manageable booking process while adding variety to leisure travel bookings – making The CT Connections Travel Group a one-stop shop

“tramada meets our unique needs perfectly”

“tramada provides us with extremely sophisticated functionality that improves operational efficiencies and quality control across our entire business, and provides secure and protected data management for all our clients,” said Gary Reichenberg, Founder and Director of The CT Connections Travel Group.

“Tramada Systems is the right partner for us, particularly with the additional tramada modules and best-of-breed integrations with leading providers such as Serko, Concur, American Express and Calypso,” Gary explained.

“The system, and the support we receive from the Tramada team, absolutely enables us to deliver personalized solutions to our clients while also streamlining processes, increasing data accuracy, and, importantly, improving consultant productivity. While we’ve taken on a suite of functionality from tramada, our application of these modules adds real value to our business and clients,” he said.

“Evidence of this is how, for example, tramada’s Offline Automation and GDS App drive speed and accuracy of consultants during the offline booking process. The bottom line is that our consultants can get more done, and more accurately than ever before, which gives us the bandwidth to be more attentive and proactive with our customers,” Gary said.

Susan Enners, Country Manager, Australia and New Zealand of Tramada Systems, said The CT Connections Travel Group was successfully leveraging tramada technology in order to fuel its rapid growth. “The CT Connections Travel Group has quickly become one of the country’s largest independent TMCs with well over 120 staff and a substantial national presence. With the full suite of tramada’s optional modules, and the efficiencies and business insights they bring, the company’s well positioned to take their success to the next level.”

About the CT Connections Travel Group 

The CT Connections Travel Group is the end-to-end travel management company of choice in Australia. We bring a fundamental change in service approach with our values, people and technology.

We are an organisation that believes our Values of Passion, Respect, Innovation, Customer Satisfaction and Teamwork are the very spirit and purpose that drive our business. We’re community-minded and reward and recognize our people, their development and their achievements.

CT Connections is part of The CT Connections Travel Group, which includes CT Connections (www.ctconnections.com.au) providing corporate travel management, Executive Edge (www.executiveedge.com.au) for high-end luxury travel management, Totem Group (www.totemgroup.com.au) for events, conferencing, incentive and group travel, and travel media hub The Departure Lounge (www.thedeparturelounge.com.au). For more information please contact us on +61 2 9002 9020.

About Tramada Systems

Tramada Systems is a leader in travel technology that minimizes the need for travel consultant manual interventions. By automating all client data document production and financial transactions related to travel bookings, we enable agents to do what they do best − provide superior customer service instead of spending time on data entry and other administrative tasks.

tramada®, our industry-leading CRM and Travel Financial Management solution, is designed by travel agents, for travel agents. It is used by nearly 500 travel agencies and more than 80 multi-national corporations, 100 ASX-listed companies and 60 government departments, agencies and universities. Cloud-based, BI-enabled and flexible, tramada meets travel businesses’ unique reporting needs and provides true freedom of choice because it works with any or all GDSs. The solution features more than 50 plug-and-play, best-of-breed applications for CRM, payments, expense management, e-marketing, itineraries and more, and integrates seamlessly with online content from multiple sources.

Tramada Systems is based in Sydney, Australia and has offices in Dallas, TX USA and Auckland, New Zealand. For further information, please contact us at marketing@tramada.com, phone +61 2 8227 7333 or visit www.tramada.com.

tramada is the engine room powering the most successful travel businesses.