Business Development Director is responsible for prospecting target clients for the Tramada suite of products and maximize all opportunities to grow the business with profitable sales in the United States. Developing strategic sales plans and fostering professional relationships with the goal to create and close sales opportunities, with exceptional and consistent results including high customer satisfaction. Build and manage a pragmatic pipeline through cold-calling, face-to-face appointments, and networking; – with emphasis on generating leads and progressing opportunities from prospect to conversion. The role will require significant domestic travel and some international travel.
Responsibilities Include
- Achieve sales target by following agreed sales processes
- Manage and maintain acquisition and renewal pipelines
- Maintain effective and collaborative working relationships with Tramada partner counterparts
- Maintain the sales database and ensure it is professional, clean and sharp
- Assist with the preparation of any and all tender requests
- Prepare presentations using the approved deck and deliver pitches for business
- Maintain an accurate sales and lead-ladder in the CRM database by updating with the most current information available
- Monitor and report on market and competitor activities and provide relevant reports and information in the United State.
- Maintain an up to date knowledge of current trends, activities, acquisitions and general changes within the travel industry
- Compile and forward weekly activity and intelligence report to the Head of North America
- Attend and represent Tramada at industry functions, promotions, and general marketing initiatives to ensure company profile is kept top of mind with prospects
- Liaise with internal departments to optimize quality of service, business growth, and customer satisfaction
- Attend and contribute to sales meetings in all areas of strategic importance to the business.
Key Performance Indicators (KPIs)
- Achievement of sales targets and objectives which are reviewed on a monthly basis by Head of Sales, CEO and Board
- Maximizing financial return for each customer by recognizing upgrade opportunities and selling additional modules
- Maintain 100% retention of portfolio accounts by re-signing contracts six months prior to expiry
- Maintenance of good internal relationships
Essential Skills and Experience
- Minimum five (5) years TMC sales experience
- Proven experience selling travel technology
- Ability to work independently
- Proven track record of being able to close the sale
- Proven customer service skills and attention to detail
- Outstanding troubleshooting and problem-solving skills
- Excellent written and verbal communication with active listening skills
- Excellent presentation skills
- Independent, pro-active and product champion
- An understanding of accounting/bookkeeping principles
Preferred Skills/Knowledge
- Knowledge of tramada® or other travel technology back office system
- Knowledge of U.S. GDS / OBT third-party partners
- Experience in using reporting solutions such as Business Intelligence applications
Note that as part of our company policy we do not engage recruitment companies.