IATA’s NDC is designed to give agents access to unbundled tickets and ancillaries that airlines have traditionally sold on their own websites. Think insurance, checked bags, lounge access, airport parking/hotels, car hire, transfers, theatres/concerts, Wi-Fi, short tours, attractions, and more-which can add up quickly.
NDC heralds a standardized way for agents to sell these new offerings, from what has traditionally been known as Electronic Miscellaneous Documents (EMDs), creating a pathway for NDC’s transition to ONE Orders.
EMDs are like e-tickets issued for those unbundled extras, replacing paper documents with lower production and administration costs, increased security, and improved levels of customer service. Each has its own number to make them easy to issue, track and report on-even if one EMD applies to more than one passenger and regardless of booking source, including the reason they’re issued.
Helping agents stay at the forefront of industry change is a Tramada trademark, and empowering them to embrace NDC generally-and ancillaries specifically to generate a new revenue stream-is yet another shining example of this.
Equally important is the business intelligence that agents receive from being able to report on ancillaries to improve client service and decision-making.
Are you free to make the most of NDC? If not, contact Tramada today.
- This article originally appeared in the 26 July 2019 edition of Australia’s Travel Daily.
